Rideau Heights Vacation Packages

Hotel was well located being a 10 min walk along the lakefront to Picton town centre. Lobby area was impressive and hotel amenities very good. Front desk staff were very helpful and friendly. Room was well appointed, modern and clean, as was the bathroom. Balcony/terrace overlooking the lake was a bonus. Parking was good with your own designated space. Excellent. We would stay again.

We booked a room with 2 double beds, when we got to our room, there was one double bed and one twin. When I called the front desk to let them know of the error, the agent asked me "how do you know it's a twin bed?" instead of either taking my word for it or looking at their own system to confirm that the room we were assigned was in fact a room with a twin bed. Once I told them that I can see the bed is physically smaller than the one next to it, plus it only has one pillow, the agent told me in a frustrated tone that if I went back downstairs, she would see if there was anything else available. Luckily by the time I got downstairs I was able to talk to a much more pleasant front desk agent. Our room ended up being just okay, we've stayed in worse, but it wasn't worth the money. The breakfast is also advertised as having a buffet option, but we arrived to discover that they had taken that away months ago, but hadn't updated their website. The breakfast was a bunch of frozen food we could've purchased at a grocery store. At lease the waitstaff was nice!